Tasukiba First-Time Setup Guide: Sign-Up to Your First Admin Login

About this page

This page walks the first administrator of a new organization through Tasukiba Knowledge Relay — from signing up to actually logging in for the first time.

It’s written so that even non-engineers can follow along from top to bottom and reach that first login.

• Who this is for: The first administrator of an organization just starting with Tasukiba (the “tenant admin”)
• Time required: About 5–10 minutes including waiting for email delivery
• What to have ready: A working email address, your organization name, and (for companies) billing information

This page is meant to be read before you log in. If you’re stuck outside the service, as long as you can return here, you can always take the next step. Bookmark this page in your browser for peace of mind.

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Three important words

These three terms come up again and again on this page. A quick mental picture now will make everything below easier.

Word	What is it?	When do you use it?
Organization ID	A short alphanumeric “name tag” that identifies your organization (e.g., my-company). You decide this yourself at sign-up.	Every time you log in. Think of it like an employee badge number.
Password	Your personal secret.	Every time you log in.
Recovery codes	A set of 10 one-time secret codes used if you forget your password.	When recovering a forgotten password. Each code disappears after one use.

The organization ID is especially important. Once chosen, it cannot be changed. Pick something readable and memorable.

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The three steps at a glance

It only takes three steps to reach your first login.

Step	What you do	Approx. time
① Sign up	Enter organization, billing, and your own admin details	About 3 min
② Set your password	Open the link in the email you receive, set a password, and save your recovery codes	About 2 min
③ Log in	Sign in with organization ID + email + password	Instant

Let’s walk through them in order.

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Step ① Sign up

1. Click “Sign up” at the bottom of the login screen

When you open the service’s login screen, you’ll see a link near the bottom along the lines of “New here? Sign up”. Click it to open the sign-up form.

Note before launch: Sign-up will open on June 1, 2026, our launch date. Until then, the “Sign up” link on the login screen is not yet active.

2. Fill in your “organization (tenant)” details

First, enter information about your organization.

• Display tenant name The name that will appear across the service — e.g., “Sample Inc.”, “Planning Department”. Anything recognizable to your team is fine.
• Organization ID The short alphanumeric “name tag” we mentioned earlier. Example: my-company.
  • Allowed characters: lowercase letters (a–z), digits (0–9), hyphen (-) only
  • Length: 3 to 60 characters
  • You cannot change this later. If you’re unsure, jot it down on paper before typing it in.

3. Fill in your billing details

These are the details for sending you invoices.

• Billing type: Choose “Corporate” or “Individual”.
• Company name / Your name: Company name for corporate, your name for individual.
• Billing contact: The person who should receive billing-related messages (this can be you).
• Billing email: The address that will receive invoices and receipts.
• Address: Postal code, prefecture/state, city, street. Building name is optional.
• Phone number: Optional.
• Payment method: Choose “Bank transfer (invoice)” or “Credit card”.

During the 90-day free trial you won’t be charged regardless of what you choose here, so no payment will be triggered immediately. Your chosen payment method only activates when you upgrade to a paid plan. Pick whichever feels right.

4. Fill in the “first administrator (you)” details

• Name: The name of the first administrator (= you).
• Email: This is where the account setup email will be sent in the next step. You’ll also use this address to log in, so please use an inbox you check regularly.

5. Agree to the Terms of Service and Privacy Policy

There are two consent checkboxes at the bottom of the form — please tick both. You can review the documents on the Tasukiba overview page.

6. Press the “Sign up” button

Once all required fields are filled in, press “Sign up” at the bottom of the screen.

On success, you’ll see a “We’ve sent you the invitation email” screen. This screen also shows the destination address and a “what to do if email doesn’t arrive” checklist — give it a quick read.

If the email doesn’t arrive

1. Check your spam / junk folder first. This is by far the most common cause.
2. Wait 1–2 minutes and refresh your inbox. Mail servers sometimes deliver with a small delay.
3. If you use corporate email, your IT department may be filtering inbound mail. You may need to ask them.
4. If it still doesn’t arrive, press the “Resend email” button on the success screen (limited to once every 60 seconds).

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Step ② Set your password and save the recovery codes

1. Open the email you received

At the address you entered in Step ①, an email titled “Tasukiba — Set up your account” will arrive.

In its body, you’ll find your [Important] Organization ID. You’ll need this every time you log in from now on. Please don’t delete this email — keep it somewhere safe. Starring it in your mail app, or moving it into a dedicated folder, makes it easy to find again.

2. Click the “Set your password” link

In the email body, click the “Set your password” link (or the URL provided).

This link expires after 24 hours. If you miss the window, use the “Resend email” button on the sign-up success screen, or just sign up again.

3. Choose a password

The page asks you to enter your password twice (for confirmation). Type the same password in both fields, then press “Set”.

Your password needs to meet the following rules:

• At least 12 characters, and
• Include at least 3 of these 4 types:
  1. Uppercase letters (A–Z)
  2. Lowercase letters (a–z)
  3. Digits (0–9)
  4. Symbols (!, #, @, etc.)

Tip: Using a password manager (1Password, Bitwarden, your browser’s built-in saver, etc.) lets you auto-generate a long, complex password and have it remembered for you. Safe and convenient.

4. Save your 10 recovery codes — this is essential

After you press “Set”, the next screen shows you 10 recovery codes. They are shown only this once — close the screen, and you’ll never see them again.

⚠️ Please take a moment here Recovery codes are your lifeline if you ever forget your password. Please save them using one of the following methods:

• Store them in a password manager (recommended)
• Print them on paper and keep them somewhere safe (e.g., a locked drawer)
• Paste them into a note and email it to yourself

Please avoid: Taking a screenshot and leaving it sitting in your device’s camera roll. If the device is lost, anyone who finds it can see your codes.

Once you’ve saved all 10, press “Go to login” on the screen.

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Step ③ Your first login

1. Open the login screen

Use the “Go to login” button from Step ②, or visit the service’s URL directly.

2. Fill in three fields

On the login screen, enter the following three items:

• Organization ID The ID you chose at sign-up. It’s printed in your email under “[Important] Organization ID”. Example: my-company
• Email The “first administrator email” you entered at sign-up.
• Password The password you set in Step ②.

Successfully-used organization IDs are remembered by your browser and offered as suggestions next time (up to 5 entries, kept for 90 days). On a shared PC, you can clear them via the “Clear history” link.

3. Press “Log in”

Once all three fields are filled, press “Log in”. If everything checks out, you’ll land on the project list screen. — Congratulations, your first login is complete.

(Optional) Enable multi-factor authentication (MFA)

If you’d like extra security, we recommend enabling MFA before you start daily use. MFA is the familiar “enter a 6-digit code from your phone” mechanism.

1. Open “Settings” from the top menu
2. Press “Enable MFA”
3. Scan the QR code shown on screen with an authenticator app (Google Authenticator, Authy, 1Password, etc.)
4. Enter the 6-digit code from the app to activate

Across all authenticator apps, the flow is essentially: “scan the QR code → see a 6-digit code in the app”. If you’ve never used one, search for “Google Authenticator” on the App Store or Play Store, install the free app, and that’s a fine starting point.

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If you can’t log in

Don’t worry — most situations match one of the cases below.

"Organization ID is incorrect"

• Double-check the “[Important] Organization ID” block in your invitation email. It’s the value you chose at sign-up.
• Make sure you’ve entered it with lowercase letters, digits, and hyphens only.
  • Full-width characters (when Japanese input mode is on) won’t work even if they look similar
  • Uppercase letters (A–Z) are not allowed
• Successfully-used IDs from this device appear as suggestions when you click the empty field.

"Email is incorrect"

• Confirm that the email you entered exactly matches what you typed at sign-up (case-sensitive, including domain).
• If you use corporate email aliases, the alias may not be the address actually registered. Look at which address actually received the setup email.

"Password is incorrect"

• If you pasted from a password manager, check for extra leading or trailing spaces.
• After several wrong attempts, the account is temporarily locked for 30 minutes. Please verify your credentials before trying again to avoid the lock.

I forgot my password

• Click “Forgot password?” on the login screen.
• Enter your organization ID + email + one recovery code (any of the 10 codes you saved in Step ②, as long as it hasn’t been used yet).
• After verification, you can set a new password.

If you’ve also lost the recovery codes, please reach us via the contact form (choose “Inquiry about Tasukiba”).

The invitation email never arrived

1. Check your spam folder first.
2. Wait 1–2 minutes and refresh your inbox (delivery delays do happen).
3. If you use corporate email, your inbound filters may be blocking it. Please check with your IT contact.
4. If it still doesn’t arrive, press the “Resend email” button on the sign-up success screen (limited to once every 60 seconds).

I lost track of this page

• The login screen also links here (“Can’t log in? Read this”).
• If you still can’t get back, please reach us via the contact form — the operator personally reads every message.

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If nothing here helped

Thank you for reading this far. If something on this page didn’t resolve your issue, please don’t hesitate to reach out:

• Contact form — Pick “Inquiry about Tasukiba”. The operator personally reads every message.
• Discord community — Chat casually with the developer and other users.

There’s no such thing as too basic a question here. Helping you reach your first login without friction is the whole purpose of this page.

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Related pages

• Tasukiba Knowledge Relay — Service overview — Features, pricing, and FAQ
• Tasukiba — Join the developer team — For those interested in building with us